Data security and management causing you anxiety?

Springer-Miller Systems uses InterBase to keep spa managers as happy as their clients.

The hospitality industry is a demanding industry with demanding technology requirements where customer service is king. Seconds can literally translate to the difference between providing a good experience and a bad experience when servicing customers.

Most hotels and resorts around the world have a wide variety of personnel but are typically constrained when it comes to maintaining a robust IT team. Having a dedicated database administrator to oversee ongoing maintenance is simply not an option for most resorts and spas. Database maintenance also adds to costs. Developers may be able to automate the maintenance tasks but automating routine maintenance adds to development time and cost. If the database requires maintenance that cannot be automated, additional staff will be needed to perform the maintenance tasks and the cost will be ongoing.

Case Study: SpaSoft by Springer-Miller Systems

SpaSoft is an industry leading, all-in-one spa management solution, trusted by over 65% of the world’s five-star spas.

When it comes to wellness and spa management technology systems, SpaSoft has become the standard for the world’s finest luxury hotel, resort and destination spas. An industry standard for more than 15 years, SpaSoft provides first-class technology for resource management, activity scheduling, Web booking, group management, yield/revenue management and forecasting, club membership, inventory management and a PA-DSS validated point-of-sale module, and is one of the many products offered by Vermont-based hospitality management solutions provider Springer-Miller Systems, a multinational corporation with offices in the US, Canada, the United Kingdom and Malaysia.

SpaSoft Features

Online Spa Booking

Mobile Spa Management

Detailed Reporting

Text Notifications

Inventory Tracking with POS

Secure Payment Processing

Images and feature information from Springer-Miller Systems website

The extensive product line offered by Springer-Miller Systems meets the technology needs of all types of hospitality enterprises including resorts, city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide. From Mexico to the Maldives, across the Americas and Asia and everywhere in between, SpaSoft is being used to improve spa business services.

Success With InterBase

Hidden and running behind the scenes of the SpaSoft application is InterBase®. Tightly integrated and powering the application with critical business data, the high performance, small size and nearly zero maintenance makes InterBase an ideal database management system for SpaSoft, which requires an embedded database.

The extensive product line offered by Springer-Miller Systems meets the technology needs of all types of hospitality enterprises including resorts, city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide. From Mexico to the Maldives, across the Americas and Asia and everywhere in between, SpaSoft is being used to improve spa business services.

Whether an end user is scheduling a guest’s spa appointment or arranging a membership program, the spa’s reputation relies on a technology system that is fast and performs well. Since InterBase® is one of the fastest native databases available, and its performance scales well on higher-end systems, the SpaSoft application can quickly respond to the application’s queries.

InterBase® is a full-featured, high performance, ultrafast, encryptable, scalable, relational and embeddable multi-platform SQL database with multi-dimensional data security, disaster recovery and change synchronization for developers who want to embed a low-cost, zero-admin, secure database into their cross-platform connected applications.

InterBase® requires no maintenance and a primary reason why the SpaSoft development team chose InterBase® as their embedded database. It has features that are designed specifically for use in applications where no DBA or other support is available. Because InterBase® is self-tuning and self-maintaining, there is nothing for a DBA (or developer or user) to do during normal operation.

InterBase® is part of every SpaSoft installation. The SpaSoft support teams handle all of the product installations remotely, and require a database with a small footprint, minimal system requirements and easy to install over the web. InterBase® makes this possible and installs within minutes. The small memory and disk space requirements for InterBase® are important because they have almost no impact the end user’s system configuration and hardware resources, making adoption easy and straightforward.

“SpaSoft’s customers require that our application respond within seconds. With InterBase’s high performance and small size, the application is able to easily meet the demands of our clients. The performance is truly amazing.”

– Penka Sevova, General Manager (SPA) at Springer-Miller Systems

Data Security With InterBase

To meet the Payment Card Industry Security Standards Council’s compliance guidelines, Springer-Miller Systems employed an independent Qualified Payment Application Security Assessor to perform a thorough inspection of SpaSoft’s payment processing environment. The audit included an intensive review of the process by which sensitive information is classified, accessed, and stored, an analysis of network, system architecture and application, a complete assessment of IT policies and procedures, documentation, employee interviews and more. Achieving the data security validation and compliance with the latest Payment Application Data Security Standards was a very important step to assist their customers in protecting sensitive data.

The SpaSoft application was able to meet the data security requirements in part because of the InterBase data security features. Achieving validation requires special authentication for users with passphrase support and to support passwords with more than eight characters. InterBase® also provides a number of other security and encryption features for enhanced data protection. Database and column-level encryption allow encryption of the entire database and/or individual columns in a database. InterBase® also supports encryption for backup files to ensure ultimate security.

InterBase® supports both strong encryption (AES) as well as weak encryption (DES) encryption standards (128/192/256-bit for AES and 56-bit for DES). AES is the latest strong encryption standard that is being adopted worldwide and is fast in both software and hardware, and relatively easy to implement.

InterBase® Over-The-Wire (OTW) Encryption encrypts the data as well as any other communications (commands, etc.) between servers and clients. This is important if there are concerns about unauthorized parties or systems seeing this communication.

Springer-Miller Systems' Wins With InterBase

SpaSoft application responds within seconds of the database query and exceeds customer performance expectations

SpaSoft is able to support multi-national countries across Asia with Unicode support

InterBase installs within minutes remotely and easily supported

Leave The Stress Behind

Over the past decade, the SpaSoft application has been chosen as the industry’s leading spa management system in hundreds of hotels and resorts around the world. And over the past decade, InterBase® has been a part of every one of the implementations. The InterBase® multi-generational architecture with simple installation, low administration and deployment costs, automatic crash recovery, and a self-tuning engine have made it an integral role in the success of SpaSoft.

“The self-maintenance of InterBase and the fact that it doesn’t require a DBA is a huge benefit for us. Our customers really appreciate the ease of use.”

– Penka Sevova, General Manager (SPA) at Springer-Miller Systems

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